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Elements and Performance Criteria

1. Identify wishes of family.
   • Discuss collection and memorialisation options, services, ceremony and procedures with family of deceased person.
   • Recognise any social, cultural and religious considerations, requirements and rituals of family.
   • Assist family to determine collection or memorialisation arrangements that best suit their needs.
2. Arrange for collection of cremated remains.
   • Locate cremated remains and prepare according to family requirements.
   • Obtain appropriate vessel or container for cremated remains according to family requirements.
   • Complete and file documentation.
   • Issue cremated remains to designated person as required after completing relevant documentation.
3. Arrange for memorialisation of cremated remains.
   • Determine suitable time for memorialisation in consultation with family.
   • Liaise with appropriate staff to arrange for memorialisation and communicate requirements.
   • Confirm appropriate memorial site according to family requirements.
   • Arrange for manufacture of memorial plaque.
   • Check and complete relevant documentation.
4. Identify wishes of family.
   • Discuss collection and memorialisation options, services, ceremony and procedures with family of deceased person.
   • Recognise any social, cultural and religious considerations, requirements and rituals of family.
   • Assist family to determine collection or memorialisation arrangements that best suit their needs.
5. Arrange for collection of cremated remains.
   • Locate cremated remains and prepare according to family requirements.
   • Obtain appropriate vessel or container for cremated remains according to family requirements.
   • Complete and file documentation.
   • Issue cremated remains to designated person as required after completing relevant documentation.
6. Arrange for memorialisation of cremated remains.
   • Determine suitable time for memorialisation in consultation with family.
   • Liaise with appropriate staff to arrange for memorialisation and communicate requirements.
   • Confirm appropriate memorial site according to family requirements.
   • Arrange for manufacture of memorial plaque.
   • Check and complete relevant documentation.

Performance Evidence

Evidence of the ability to:

liaise with, and determine family requirements and arrange memorialisation or collection of remains

communicate arrangements with colleagues

complete all documentation accurately.

Evidence of performance on two or more collection or memorialisation of cremated remains is required to demonstrate consistency of performance and ability to respond to different situations.

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Knowledge Evidence

Demonstrated knowledge of:

crematorium operating procedures

social, religious and cultural differences and traditions in relation to memorialisation of cremated remains, including:

traditional expressions of grief and mourning

dress standards

cultural rituals to assist grieving

duration of mourning

behaviour appropriate to client beliefs

types of monuments

religious denomination

spiritual symbolism

inurnment procedures

taboos regarding death

choice and placement of flowers

types of memorial sites for cremated remains

professional funeral services industry parameters in dealing with the bereaved and the deceased’s remains

federal, state or territory, and local government legislation and regulations relating to collecting and memorialising cremated remains and associated documentation

workplace policies and procedures regarding collecting or memorialising cremated remains, including relevant documentation in relation to issuing cremated remains to designated persons.

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